Basic Law Enforcement Training - My Offer of Free Training for the Sacramento Police Department

The Sacramento Police seem to be lacking in some basic law enforcement training. We have an agency that has spent millions of dollars so their officers can have access to email in their patrol cars for both official and personal uses, along with other high tech toys but can’t respond to an emailed crime report.  How do I know this? Many times people will type ".com" as part of the domain name, and, of course, those emails are routed to me as I maintain SACPD.com. I also receive emails from people attempting to report crimes – sometimes very serious crimes – against both people and property. Recently I received an email from a woman that was having her children’s lives threatened by her estranged ex-husband. Without going into too much detail, he had set a deadline for her to do something that she was unable to do for him and told her that if she didn’t complete this task he was going to kill her children.  I have contacted the Sacramento Police Department numerous times both by phone and email asking who I should forward this information to, and I am either ignored completely or told someone will get back to me, which of course they never do. I have also contacted the Sacramento Bee about this issue, and the editor put it in the hands of assistant editors, who also have dropped the ball. I took this step because I assumed someone at the "Bee" would have a valid contact within the Police Department.  I think it would be a great idea for them to train their dispatch folks and whomever reads their email (if anyone) with the information that citizens need to obtain assistance. What is the point of having a web presence if it is not fully utilized? Is it simply to disburse more money to vendors like much of the crap the city spends our tax dollars on?    If they are ignoring these emails because they don't like my website or what I have to say, that is at minimum police misconduct. If it is because they don't know how to use Outlook, I am a Microsoft Certified Trainer and will be happy to hold a few training sessions at no charge for the department and teach them how to respond to an email. I would even be willing to go as far as producing a police training video but I think we know this isn't the real issue here. If these guys and gals can figure out how to give out their official email addresses to friends and family, and respond to those emails, shouldn’t they also be trained on how to respond to a report that a child’s life is in danger?